4/10 - Razoável
27 de dez. de 2025
I had few negative things to say about this hotel until a very unfortunate incident at check out.
For the sake of fairness, I'll start with the good points. The resort is located in a quiet village surrounded by nature. Throughout my stay, the staff were warm and kind until the incident at the end.
To the negative experience, I was at the lobby checking out when a call came from housekeeping. Apparently, there was a bath towel missing. I was asked if I knew anything about it and I said it must be somewhere within the villa. I then settled my bill and boarded the buggy to get to the car park. As the buggy was just about to depart, the lady from the lobby came running and asked us to return all the way to the villa so I can show them where the missing towel was. I complied and while walking back to the villa I slipped and landed on my right knee. In any case, when I got to the villa, there was only one large bath towel (there were 4 or 5 other towels two of which I didn't even use). To end all the embarrassment, I gave them two options either to search my box for the missing towel or simply bill me the cost. At this point, a guy who introduced himself as the housekeeping manager said it was ok and I left.
I assume I'd left the towel by the poolside the previous day. Since the hotel meticulously keeps a tally of towels, I hope they apologise when they find it..all this happened on my birthday which the resort failed to recognise, not that it matters anyway!
Charles
Charles, viagem de 2 diárias
Avaliação de hóspede verificada da Expedia
