4/10 - Razoável
22 de jul. de 2025
Good Rooms, Poor Management
My family stayed at the hotel as a last minute emergency , whilst having our house repaired. The room we had was great and clean. Plenty of towels provided. On the first evening our family ate in the restaurant, each having a different meal. For the adults this was our first meal of the day. I became unwell around 2 hours after eating at the hotel with suspected food poisoning, that continued throughout the night and next day. We avoided the restaurant until the last day where we gave our children some packaged items (cereals). Whilst they ate I spoke to the hotel manager (Beverley), who suggested that the meal I ate could not have made me unwell as others did not have a problem. I was not asked how I felt, and instead was asked if I had stayed previously (I’m still unsure of the relevance of this, but the answer was yes). It’s a real shame, as the staff in the restaurant are fantastic and the rooms themselves do the job. My advice though, avoid the lasagne. And don’t expect any interest in your health from the hotel manager if you do encounter an issue, even if it was likely inflicted by the hotel.
It’s frustrating that I cannot score the management separately to the staff here, as the service staff are very friendly and were great with our children.
The management approach and attitude is poor, and ultimately a situation that could have been dealt with through a little compassion and an apology for potential harm caused was instead met with defensiveness.
Bradley
Bradley, viagem em família de 2 diárias
Avaliação de hóspede verificada da Hoteis.com
