6/10 - Bom
3 de ago. de 2025
Airport shuttle confusion
I chose this hotel due to its proximity to the airport and an airport shuttle.If you're looking for their airport shuttle, they don't pick up at the normal courtesy hotel shuttle spot. This created a lot of confusion and irritation since this was the first time for me at Baltimore airport. When I was waiting over an hour for shuttle and called the office two or three times they told me to go to the upper level which I thought I was on and go to door number five which I thought I was at because the area said location number five. I explained to them exactly where I was and The manager finally told me our van doesnt pick up at the normal courtesy shuttle place. Needless to say I was extremely irritated. And they weren't able to give me any directions from where I was to where I needed to be. So I ended up taking taxi. Once I got to the hotel, Front desk person or manager didn't acknowledge what happened even though they had my name and I spoke to a manager while on the phone about the shuttle. It would have been great for them to say hey. Sorry about the confusion with the shuttle, I'm glad you got here. Okay or something to that effect . But nothing. The person at the desk was friendly and helpful. The rooms were good. My room was very noisy being above the pool, and the general condition of the hotel was ok. Breakfast was good. I don't think I would stay here again but others may find it to be fine. Just get clear directions if you need the shuttle and have never been there
Stacey
Stacey, viagem de negócios de 1 diária
Avaliação de hóspede verificada da Hoteis.com
