4/10 - Razoável
27 de jan. de 2026
It took me an hour at checkin to try and get my room - there was a breakdown in communication between hotels.com and the hotel and the advice was to cancel a pre-pay booking and bay them direct. As the room was non refundable I didn't think this great advice. It took a while circling through the hotels.com app to try and find a way to contact someone to get the two parties to speak to each other, which included having to download the app in the first place. The hotel had then run out of rooms, and I ended up in a family room which was fine, but the breakfast I had paid for was not attached to the room and I had to negotiate with the serving staff to get the breakfast. The second day I didn't bother as it left me feeling so annoyed. On checkout the computers were down so I left. All in all, a great shame as I won't be back at the hotel or using hotels.com again.
Chris
Chris, viagem de negócios de 2 diárias
Avaliação de hóspede verificada da Hoteis.com
