2/10 - Insatisfatório
3 de mai. de 2025
Horrible cleaning - a cockroach in my room!!
The building says in hotel sites that is a hotel but actually is a hostel and there are a lot of differences between this. First of all, it was the most expensive stay of my trip, surpassing 4-star hotels in other cities with good locations. We arrived early, I wrote this in the pre-check-in and when we arrived the code that opened the hotel door did not work because I was “too early”. Between the arriving time and being able to talk to someone to open the door, it was 20 minutes waiting on the street with the bags. Upon entering, the hostel (and not the hotel as they say) was full and there was only one employee who made breakfast, he was the receptionist and responsible for storing our bags, which took longer. The reception doesn't work 24 hours a day, so I lost my glasses in the common area and realized it at 12:15 a.m. and there were no more employees and the reception was locked, being open the next day only at 7:30 a.m. when I would have already left. Finally, the climax was the lack of cleanliness of the place. The toilet in the common area with the sink full of snot, urine on the floor and dirty paper coming out of the trash can. My room (that was triple for family with individual bathroom) was full of dust and hair from previous guests and the worst of all was waking up the next day WITH A COCKROACH WALKING ON TOP OF MY THINGS!! I definitely won't recommend this hotel to anyone
Juliana
Juliana, viagem em família de 1 diária
Avaliação de hóspede verificada da Hoteis.com
