Castle View Hotel fica a uma caminhada de 8 minutos de Estação de Chepstow e 2 minutos de River Wye. Os viajantes elogiam a boa localização desta bed & breakfast.
AvaliaƧƵes sobre Castle View Hotel
AvaliaƧƵes
8,0
Muito bom
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8,2/10
Limpeza
8,2/10
ServiƧo e funcionƔrios
8,4/10
Comodidades
7,6/10
CondiƧƵes e instalaƧƵes da propriedade
7,8/10
Cuidado com o meio ambiente
AvaliaƧƵes
4/10 - RazoƔvel
22 de jul. de 2025
Viajante verificado
Viagem de 2 diƔrias
Avaliação de hóspede verificada da Hoteis.com
4/10 - RazoƔvel
19 de jul. de 2025
Needs major investment
Check in was weird, no one around so once through key code door had to hunt for rooms. Property condition is poor, carpets worn, old decor.
Hot water ran for few mins then off, threadbare towels. A Sign saying windows donāt work. Room was clean to be fair. Door lock falling off. For over Ā£90 a room it was very poor. Glad it was only 1 night. Would not return. Not sure how the reviews are so high. Donāt like pitting under 3 stars but thatās my true reflection
Darren
Darren, viagem com amigos de 1 diƔria
Avaliação de hóspede verificada da Hoteis.com
10/10 - Excepcional
14 de jul. de 2025
An absolute gem
Stumbled across this hotel by chance and we'll definitely be back to experience the hotel in another season. Amazing building and grounds
Pam
Pam, viagem com amigos de 1 diƔria
Avaliação de hóspede verificada da Hoteis.com
8/10 - Muito bom
29 de abr. de 2025
Linda
Linda, viagem de 1 diƔria
Avaliação de hóspede verificada da Hoteis.com
2/10 - Insatisfatório
9 de abr. de 2025
Avoid this hotel, the room was dirty - there was a huge dent in the mattress.
Libby-Rose
Libby-Rose, viagem em famĆlia de 1 diĆ”ria
Avaliação de hóspede verificada da Expedia
10/10 - Excepcional
27 de mar. de 2025
Nice place. Great location. Nice breakfast with super friendly service.
Huw
Huw, viagem de 1 diƔria
Avaliação de hóspede verificada da Expedia
2/10 - Insatisfatório
13 de mar. de 2025
RODENT INFESTATION. DO NOT BOOK.
PLEASE DO NOT STAY HERE. This hotel is the worst I have ever stayed in within the UK. The room smelt musty and has not seen a lick of paint for decades. There were holes in the walls; damaged, worn carpets and rusty pipes. The door lock was loose as it was missing some screws. But the worst part was MOUSE DROPPINGS on the table where the drinking glasses are kept, and on the single bed and the towels which were in a basket on the floor. This happened overnight as we were sleeping. Donāt expect a āCastle Viewā if you are put in the annexe at the end of the garden. The only view you get is a fence. The walls are paper thin, and you can hear every movement from the room upstairs including a very loud extractor fan. The whole hotel is dilapidated. There is rubbish stored in corridors, like old bits of carpet and cardboard which look like they have been there for months. There is no-one to complain to as the hotel is unmanned. We complained to the lady serving breakfast, and although she apologised, she said there was nothing she could do as she was nothing to do with management. Thank goodness we were only booked for one night. We sent an email to complain, but 4 days later we have had no response. I have no idea how this hotel gets good reviews ā those people didnāt stay in the room we did! I hoped to get a response from the hotel, but I have had none. I have reported the rodent infestation to the local Environmental Health department.
Abigail
Abigail, viagem de 1 diƔria
Avaliação de hóspede verificada da Hoteis.com
2/10 - Insatisfatório
9 de mar. de 2025
Castle view
The hotel was convenient for the location for tourist attractions and the town.
Beds were neatly made but no extra blankets. One side of king size bed was sloped and very uncomfortable and the other side springs were coming through. Very uncomfortable.
Heating goes off at 8pm, room was like sleeping in a fridge. I had hardly any sleep first night as I was so cold.
Inside and near the staircase and our room carpets were thread bear, covered in stains and musty smells.
Our bedroom carpet was dirty, stained and threadbare and very old. Walls needed a coat of paint. Cobwebs everywhere, dead spiders too. Damp on the bathroom window seals and walls. The bathroom door was dirty and hook was breaking off the veneered wood door. Handle was dirty.
Could do with updated to new carpets, painted walls, pelmets and cordless kettle and replace the 1970ās hairdryer. Replace lampshades and put pelmets around window and double glaze them.
Put some extra touches like biscuits, herbal teas and small hotel toiletries.
Photos on your website are not true to whatās it looks like. So glossy and inviting but we got the opposite. Very disappointing.
Viajante verificado
Viagem de 2 diƔrias
Avaliação de hóspede verificada da Hoteis.com
2/10 - Insatisfatório
9 de fev. de 2025
Never stay at a hotel while filming is occuring
We checked into the castle view on Friday night to find a film crew still filming The owner was there who was very disorganised and it took ages to check in No apology for the disruption the film crew caused We settled into our room and decided to go out for some food We opened our door to complete darkness and had to walk in darkness to top of the landing to put on a light on to find the film crew still filming We were rushed out of the hotel by the crew There was loads of film equipment through out the hotel which appeared to be fire risk We had stayed in this hotel before but would never returning Our booking should have been cancelled by the owners when they decided to allow a film crew to use it
Angela
Angela, viagem de 2 diƔrias
Avaliação de hóspede verificada da Hoteis.com
2/10 - Insatisfatório
31 de jan. de 2025
Cameron
Cameron, viagem de negócios de 2 diÔrias
Avaliação de hóspede verificada da Hoteis.com
10/10 - Excepcional
5 de out. de 2024
James
James, viagem de 1 diƔria
Avaliação de hóspede verificada da Hoteis.com
6/10 - Bom
8 de set. de 2024
Joshua
Joshua, viagem de 1 diƔria
Avaliação de hóspede verificada da Hoteis.com
10/10 - Excepcional
24 de ago. de 2024
Js
Js, viagem de 1 diƔria
Avaliação de hóspede verificada da Hoteis.com
6/10 - Bom
18 de ago. de 2024
Needs a bit more tender loving care
This property is accommodation only and you deal with no people. You are given a code etc. I would assume as the builders are still about that this is a work in progress if that is the case then the poor condition of the rooms can be forgiven. Apart from that it was in the perfect location for us.
Tina
Tina, viagem de 1 diƔria
Avaliação de hóspede verificada da Hoteis.com
4/10 - RazoƔvel
16 de ago. de 2024
vikki
vikki, viagem de 2 diƔrias
Avaliação de hóspede verificada da Expedia
8/10 - Muito bom
16 de ago. de 2024
A old place with some character.
Dave
Dave, viagem de 1 diƔria
Avaliação de hóspede verificada da Expedia
4/10 - RazoƔvel
14 de ago. de 2024
The property is a lovely old building. But you can see that it needs some investment. My room, the bathroom light has fallen off. In the bedroom the carpet was threadbare in parts. The skirting boards next to the bed and under the TV table were filthy. The paint was peeling off the windows. The bedding and towels, although they had been laundered had an awful musty smell. The bathroom was clean.
Helen
Helen, viagem de 3 diƔrias
Avaliação de hóspede verificada da Expedia
8/10 - Muito bom
12 de ago. de 2024
Perfect for Chepstow Castle Events
I visited Chepstow for a concert at the Castle and this hotel was the nearest hotel to the venue.
It's old, homely and comfortable
The contact free check in was a little worry with no text coming through in the morning, but this was sorted easily enough by phone call.
The hotel is being renovated at the moment and TBH the rooms need a little love from the carpets to the bathroom.
Everything is comfortable though and the location is perfect.
Alex
Alex, viagem de 2 diƔrias
Avaliação de hóspede verificada da Hoteis.com
2/10 - Insatisfatório
2 de ago. de 2024
Needs work
The good parts: I had an acceptable sleep and the location was good for where we wanted to visit in Chepstow and further abroad. Chepstow itself is a pleasant little place.
Unfortunately, room 8 didn't have curtains or blinds so for light sleepers it wouldn't be the best. I wasn't happy with the bathroom as the toilet brush was clogged and the shower didn't work. When I called the staff in the morning I was told a plumber would be there in 20 mins. Well over an hour later we still had nothing, so we left.
Max
Max, viagem de 1 diƔria
Avaliação de hóspede verificada da Hoteis.com
2/10 - Insatisfatório
30 de jul. de 2024
Missing the basics
The good parts: I had a decent sleep and the location was good for where we wanted to visit in Chepstow and further abroad. Chepstow itself is a pleasant little place.
Unfortunately, room 8 didn't have curtains or blinds so for light sleepers it wouldn't be the best (see picture). The toilet brush is unhygienic (see picture). The shower didn't work, when I called the staff in the morning I was told a plumber would be there in 20 mins. Well over an hour later we still had nothing, so we left. There wasn't an apology or refund forthcoming.
Max
Max, viagem de 1 diƔria
Avaliação de hóspede verificada da Hoteis.com
2/10 - Insatisfatório
30 de jul. de 2024
Room 8, not ready to be used, wrong to advertise
The good parts: I had a decent sleep and the location was good for where we wanted to visit in Chepstow and further abroad. Chepstow itself is a pleasant little place.
Unfortunately, room 8 was not up to scratch and wasn't ready to be used. During check-in I didn't receive all the codes I needed so they need to work on getting these out. The room didn't have curtains or blinds so for light sleepers it wouldn't be the best (see picture). The bog brush is an abject disgrace and grossly unhygienic (see picture). The shower didn't work, when I called the staff in the morning I was told a plumber would be there in 20 mins. Well over an hour later we still had nothing, so we left.
Personally, I wouldn't put someone in there if I had a guest room like that. I would take responsibility for my establishment and make sure the facilities are fully working, and I would at least apologise for the inconvenience and offer a refund. There wasn't an apology or refund forthcoming.
I work in sales so I spend my time trying to solve people's problems. I'm just here on holiday trying to enjoy myself but find I've been rinsed for a room that's not fit-for-purpose. Find another place.
Max
Max, viagem de 1 diƔria
Avaliação de hóspede verificada da Hoteis.com
8/10 - Muito bom
1 de jun. de 2024
Sid
Sid, viagem de 1 diƔria
Avaliação de hóspede verificada da Expedia
6/10 - Bom
21 de mai. de 2024
Too expensive
Too much money to pay for a room with no breakfast provided! and no staff on the premises where you can leave your luggage, had to screw the part where the lock goes into the door back on as it was in secure.