4/10 - Razoável
9 de jan. de 2026
We stay in this hotel all the time. We have for years and never had an issue until recently. The day we made the reservations I asked the manager if we could have a "possible" late check out because the hospital was sending an Uber for us because my wife was having complications and we had already lost 1 of the Twins we were expecting. Manager called and asked us when we were leaving and I reminded her about the conversation I had the night before with the manager that he said he made a note of it and she hung up on me!! I scrambled to get the rest of our stuff and went downstairs to check out and by the time I got back upstairs she charged us a late fee. Because of this my card declined and the Uber was not sent. We were unable to make the appt. I had to book another night at full price to try to get another appointment with the hospital but they did not have any. So I wasted money I didn't not have and my wife could not get seen by the hospital because of this rude Manager. She took the late fee charge out immediately after talking to me ignoring everything I Said. We were not even 15 minutes late and it was all due to the fact my wife was puking. Zero sympathy and zero care about her or our situation extremely inhumane! Yeae 15 mins while my
Michael
Michael, viagem em família de 1 diária
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