2/10 - Insatisfatório
23 de abr. de 2025
Not a great stay
Wasn’t a great stay at all. Mentioned to the hotel to expect arrival around 10pm.
Arrived at the hotel and the junior member of staff was very pleasant and friendly and efficient.
Unfortunately the hotel was not organised at all - totally inadequate support was in place for the junior member of staff. The junior staff were not at fault with any of this.
My expectations of hotel stays is not high basic clean bedding and bathroom and a comfortable night sleep which isn’t rocket science.
The issues that had raised:
Room 83 - No lock on the door at all not great and equally when I arrived it was left open so back to reception.
Was given room 24 that hadn’t been serviced from the previous guest (dirty bedding and towels) or bungled up so obviously used.
Back to reception - was then given the keys for room 83 again walked in pile of dirty towels and dirty bedding not been serviced at all again from previous guests.
Back to reception again I mentioned I didn’t want to be having to go in anymore rooms that haven’t been cleaned.
Was eventually upgraded to room 90 which was clean but the whole fiasco went on until the early hours of the morning.
Spoke to reception on departure and the mangeress who blamed everything on the junior staff instead of taking ownership..
Complete with the reception staff rolling their eyes at me..
Viajante verificado
Viagem de negócios de 1 diária
Avaliação de hóspede verificada da Hoteis.com
