6/10 - Bom
4 de nov. de 2025
The property is nice. I booked on a daily via hotel.com and so got to experience different rooms over 3 nights.
However, the check in process was a nightmare. Despite having my booking confirmation, I was treated with suspicion and denied check in on 2 occasions.
Upon arrival, I was told that the 3rd party had not processes the payment hence I could not check in. After about 30 mins back and forth I finally checked in.
Second night, it was the same story
Last night was the worst, I reported at 9 that I had made another reservation. I was told there was no payment. I went back at 1400, still no payment so I was not allowed to check in, again at 1700 same story. It was after the manager intervened that I was allowed to check in at 1830
Something must give
Nokutula
Nokutula, viagem de 1 diária
Avaliação de hóspede verificada da Hoteis.com
