Here is my honest review of the Holiday Inn:
When I first walked in, I was impressed. The property itself is beautiful and the location is great. However, it did take quite some time to get in touch with a manager, despite leaving several messages a month in advance regarding a very important matter.
I was traveling for business and had to bring my mother with me, who was recovering from breast cancer surgery. Because of her condition, I requested a late checkout and made it clear that I did not mind paying any additional fees. Unfortunately, no one initially returned my calls. I eventually reached someone through Hotels.com, who was kind and helpful and confirmed a 3:00 PM late checkout for a $50 fee. That part was handled smoothly.
Upon arrival, I double-checked the late checkout details with the front desk agent, Jules, and she confirmed everything was correct. However, there were issues with our room assignment. We were mistakenly placed in a king room instead of a two-queen room—twice. Thankfully, a kind young man corrected the issue and got us into the appropriate room.
The kitchen staff, especially Veronica, was wonderful—kind, professional, and amazing.
On my final day, I again confirmed with staff that our checkout time was 3:00 PM. I explained that I would be unavailable due to business commitments and needed my mother to rest uninterrupted. I was reassured everything was in order.
Unfortunately, I later returned to find that my mother had almost been asked to