Lindner Hotel am Belvedere

Ótimo hotel, quarto amplo com cama confortável, bom chuveiro, excelente café da manhã. Para ir à área central de Viena, basta pegar o bonde 71, cuja parada fica a poucos metros do hotel. As únicas críticas são em relação à internet, que é lenta, à falta de cafeteira/chaleira no quarto e por não haver disponibilização de xampu/condicionador no apartamento.

O quarto não estava muito limpo, o Wi-Fi é uma porcaria gratuito porque eles querem-lhe você pague, e esse hotel não vale 4 estrelas, no maximo 3 , o funcionário do bar muito atencioso

As instalações, o atendimento e a localização são muito bons. Consegui fazer boa parte dos passeios à pé. O preço do café da manhã e do estacionamento considero abusivos. No mais, sem reclamações.

Quando fiz o check-in no sábado informaram-me que o pequeno almoço era até às 11h, na segunda feira quando fui tomar o pequeno almoço às 10:35h já estava encerrado! fiquei sem pequeno almoço. Não me informaram que 11h era ao domingo. O resto tudo ótimo

The hotel itself was good. The room accommodations were nice, and the beds were relatively comfortable. The only thing from the room I would change is to have a wall separating the shower from the rest of the room to allow for privacy. However, my biggest concern was with the staff and customer service. I checked out and forgot to grab the items I had stored in the safe. I contacted the hotel staff a few hours after checking out to inform them and noted the items I had stored in the safe, and they said they would look into the matter. Upon my return to the hotel, I was provided three of the four items that were located in the safe; the fourth, an envelope with a large sum of cash, was not presented. Staff provided inconsistencies in their policies for addressing retrievals from the safe (one showed me a picture of the money on a table and not in the safe, while a management member informed me that it is not part of their procedure to take pictures of safe items when they are retrieved). In the end, I didn't feel that the staff were helpful or trying to address my serious concern. They essentially told me that they could do nothing more for me and that I would have to escalate it to the police (which I did). The whole discussion and event was very disappointing; and a hotel stay that started very enjoyable ended with much frustration.