Grand Hotel Praha

The hotel was centrally located and very close to amenities. Everything I needed was close by. Very kind management and staff.

Sent the hotel an email stating that we would be arriving later on the night for a check-in and arrived around 20:30. Was greeted by a friendly bell hop and showed to our room. We booked the Presidential Suite and expected to see a Private Sauna in the room but was disappointed to not see one. The bell hop was unaware of the room booking and was just following orders to place us in the room. We were informed to ask the front desk in the morning about the room mess-up. The air conditioning leaked throughout the night. Woke up and the front desk attendant told us they made a mistake and put us in the wrong room... We were offered lunch at the hotel, bottle of Champagne, or free parking. All we wanted was the correct room that we paid for. Hotel was unable to accommodate. We begrudgingly took the free parking. Came back from the day out and the ice bucket that we used the night before was still in the room with the room cleaned otherwise. Called the front desk that night and asked for another ice bucket and at first was told it was too late (21:00) and then said yes but with a caveat that this would be the last time. Overall good hotel but the lady at the front desk was horrible. The 2 bell hops we dealt with were excellent and should be commended.

Awesome place and service. We really enjoyed trip. Not too many visitors, empty Prague!!!

This is a lovely hotel in a great location but it would be great if there was tea/coffee making facilities in the rooms

Great location, the room was and building was historic and beautiful and the staff were very friendly!

An amazing location being right opposite the Astronomical clock in centre of the old town. we were lucky in that our bedroom overlooked the clock from one aspect and the church from the other window. Very close to many restaurants etc. We were, sadly, visiting during the initial Coronavirus clampdowns but the staff were absolutely amazing in their support and help. Hopefully they will be reopen very soon and we hope to return next year.

The location is outstanding. You are on the Town Square across from the astronomical clock, and several cafes and dining option at the front door.

Fantastic location and a fabulous room in front of the clock tower

This hotel was very clean and lovely, in a prime position in the old town, staff where nice, friendly and helpful, knowledgeable, any queries they would never hesitate to help. The only fault I could find is if you don’t drink alcohol like I don’t there was no kettle in your room to make a cup of coffee or tea before you go to bed although the mini bar was well stocked, that is a minor detail as we thoroughly enjoyed our stay here and will not hesitate to book this hotel again when we return later this year

Good location breakfast view of the clock. Room 104 wonderful vaulted ceiling, 101 steps up and down to front door. Room over kitchen door which was used in the night. No curtains for the first night but when they did arrive very smart.