6/10 - Bom
22 de jul. de 2025
Many rooms with hard floors
This was a 3 night stay for us. I booked a room with 2 queen beds and sofa bed. When we arrived we were given a lower room in the corner under the steps and next to a loud speaker that plays music starting at 8 am. It was very dark in the room with a gray hard floor and no carpet like in the pictures. We asked to change our room and there was only a smaller room available. We were told they would hold the other room for us that would open up the next day. Yet the staff was unsure we could fit a needed air mattress inside. We stayed packed not knowing our fate. We have a family member with severe OCD and if we couldn’t switch rooms we would need to get him home. The switch was made the next day and staff gave us a beautiful room with carpet that faced the ocean. The staff we encountered did not offer us solutions to our issue. I suggested the solutions. It is clear they were trained to make guests happy such as offering free breakfasts instead of getting a new room and putting in the air mattress to make it work. We will not pick this property again. We prefer congress hall.
Maria
Maria, viagem em família de 3 diárias
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