2/10 - Insatisfatório
3 de ago. de 2025
I enjoyed my stay here with my family for 3 nights, 4 Days, we got all inclusive which is perfect for a family with kids/teens. However on my last day, I had money stolen from my room 9,500 egp, around 300$, and the way it was handled with no urgency whatsoever, is just unprofessional. I waited for an hour and a half , requested to see the cameras and they took their sweet time, and never showed it to me. I felt as if they wanted to see who stole the money to go divide it amongst themselves.... Even though I had a great time, but this situation ruined my perception of the hotel. I don't think I can ever come back...... I work hard for my money, it's disgusting to think it's ok to steal from tourists because they're rich. Mr. Moheb, Ms. Menna, and the security head himself are all jokers. I will make sure this experience is shared on all the platforms. Shame on you Rixos !
Yasmine
Yasmine, viagem em família de 3 diárias
Avaliação de hóspede verificada da Hoteis.com
