2/10 - Insatisfatório
28 de jul. de 2025
Nasty, disgusting, rude staff, live in hotel, mold
This was hands down the worst hotel stay I’ve ever experienced. The room was in disgusting condition — we found roaches crawling around, stains on the sheets, blood on the floor, and filthy debris embedded in the carpet. The sink was completely stopped up, and although we informed maintenance, no one ever came to fix it.We booked this room because the website advertised three queen beds, but when we checked in, there were only two beds, leaving seven people crammed into one room. When we asked to be moved, we were told the hotel was fully booked — and that many of the rooms were taken by long-term residents who live there. This was never disclosed prior to booking.To make matters worse, we were told the hotel had no clean towels or linens, so we had to go out and buy our own. The room was so dirty, we even had to purchase cleaning supplies just to make it livable.The staff made no real attempt to address any of the serious concerns we brought up. Instead, they seemed more interested in socializing with the residents, who were clearly living there full-time. It was extremely unprofessional. We also witnessed residents freely walking behind the front desk and doing as they pleased — with no supervision or boundaries.And just to be clear — we have videos and photos documenting everything: the roaches, the blood, the filthy conditions, and the lack of basic hygiene and service. This hotel is falsely advertised and run in a way that’s completely unacceptable.If I had any other cho
Ellanita
Ellanita, viagem em família de 3 diárias
Avaliação de hóspede verificada da Hoteis.com
