The Pros: A great view all around, the location was pretty convenient, the store staff was kind, the indoor pool was great for our kids and pretty large, 24hr fitness center, beautiful furnishings/decor/colors around the hotel
The Cons: The bathroom didn’t have any water pressure (shower or toilet), parking is a very expensive additional cost, they put a $200 hold on your account regardless of how much you paid for the room, breakfast buffet is the quality of a regular Holiday Inn stay except instead of being free it’s over $20/person, the elevator situation is inconvenient because you take one elevator 15 floors and then walk across a large lobby-like area to get to the other elevators that lead you up to your room. I had unexpected/unexplained transactions from the hotel that I now have to dispute. There’s also no microwave in the room for those leftover Chicago eats and you have to travel back down to the lobby to use the microwave there.
I’ve stayed here twice and enjoyed it the first time around, but coming back a few years later I was disappointed. I recommend going for a king size with a city view if choosing to stay at this hotel because they’re very nice, located on the east side (from my first experience) and have the better view of the Chicago skyscrapers and river. I don’t recommend booking the rooms with multiple beds because they feel much smaller and darker and the hallways seem very dark too.