As a former New York City Hotel concierge I had to RUN FROM this disgraceful hostel after my first night, even though I booked their "best" room for 3 nights. Where do I even begin?! This hotel is NOT SAFE! Hotel shares the same elevator with a rooftop restaurant which is managed by a third party. Only one elevator the hotel gives ALL access to all guest rooms and this restaurant. The room service is served uncovered in that same elevator! Unknown restaurant patrons made a prank to knock & pound our door late at night and ran away laughing. If not careful, anyone can enter your room! Egyptian guy who works for the restaurant followed me around the hotel, scaring me & was SO RUDE!! I eventually got into an argument with him in front of hotel staff. Management did NOTHING to help, claiming he does not work for the hotel - yet he has access to hotel lobby, elevator, guest spaces and rooms? Mgmt clearly does not care much about guest safety and experience. The front desk receptionist is also the house keeper, the maintenance guy, and the bellman. Our room was not cleaned at all at check-in & it STUNK and was burning hot! When we brought it up the hotel claims that we received "complimentary "cleaning. The hotel AC is master controlled and kept steady on either hot or cold. The thermostat in your room is a hoax: non-responsive. Throughout the night we were burning up, had to sleep naked & even opened the window, but so much loud blasting music outside. Hotel gave us NO REFUND!
