The room was nice and the main lobby area was beautiful during the brief moments we were able to enjoy it. However, despite booking a room block to celebrate my birthday, our group was made to feel very unwelcome throughout our stay.
Staff interactions were consistently rude and confusing. We were told at one point that enjoying food by the fire in the lobby was perfectly fine, only to be later informed that bringing outside food into the space was a health code violation. Our group intentionally supported the hotel by spending over $1,000 on a large group dinner, yet we still felt as though our presence and our business were not valued.
In addition, the walkway outside was extremely icy. A friend in our group fell quite badly, and when we notified staff immediately, the concern was shrugged off. Multiple unexpected charges were also added to rooms and had to be disputed.
I don’t make accusations lightly, but the overall atmosphere left us feeling unwelcome in a way that was uncomfortable, especially for a diverse group. Unfortunately, based on this experience, I would not return to this hotel.