6/10 - Bom
5 de mai. de 2025
Pool in advertisement, but never opened.
The hotel was very nice from the outside so we were very hopeful our stay was going to be nice. Once we checked in we realized that the room we were given was extremely small. We tried to set the AC unit by gradually lowering the temperature but the unit kept turning on and off, never actually cooling down the room. We asked to be re-located and were told the place was sold out. We were never given a different room throughout our stay. I would like to thank the hotel representative who worked the midnight shift, she was very empathic to our situation and she tried to get us moved. She truly is a great representative for the hotel and should be commended. The pool which is part of our deciding factor of our stay at the hotel was never opened. The front desk said it’s not in season. It was (88 degrees). We had to cut our stay early, due to a family emergency and I am very pleased to say the Manager was VERY helpful in assisting us with this request along with my representatives from Hotels.com. We are grateful for their assistance. Overall, I would say the hotel is slightly above average.
Viajante verificado
Viagem com amigos de 3 diárias
Avaliação de hóspede verificada da Hoteis.com