Umaid Mahal - A Heritage Style Boutique Hotel

Excellent stay in an Indian atmosphere!

The interior and exterior of this hotel is simply amazing. Gob smacked when we arrived as to just hot stunning the hotel is. The room although a little small was simply beautiful. Very clean and safe area. Only issue would be is that its on the other side of Jaipur so some rickshaw drivers try and play dumb and say they don't know where it is or charge you more. Also, the rickshaw drivers waiting outside the hotel can over charge you also, they know you're coming out of a nice hotel. A certain rickshaw driver (Super Salim) and his friends tend to hang outside and will try and talk you into various tours. Although quite friendly and charming, we felt intimidated by them (me, wife and 3 yr old). And couldn't wait to get rid of them! The food in the hotel restaurant and the rooftop restaurant itself is very good, good portions although a little but more expensive than the normal but not too much. We booked a day tour via the hotel to Pushkar. Had an extermely bad experience and ended up getting scammed a lot of money in Pushkar. The tour itself was not what we even imagined. I did complain to the hotel on getting back but the guy at front desk just smiled it off. Not impressed. I wish someone at the hotel had told us of what to expect in Pushkar and what the tour itself would be. Would stay again at the hotel, but have not had any other memorable experiences at Jaipur otherwise.

Nice hotel. Air con not work initially but they got an engineer out who fixed the problem. Tap did drip in bathroom but could be switched off at the wall. Breakfast had lots of Indian food. You could order eggs but there was no notice to say this. Overall a very pleasant hotel and I would recommend it.

Amazing Customer service. The room was better than what we expected.

We both got food poisoning from eating in their restaurant on the first night. At the end of the stay they admitted liability by not charging for he food, which only amounted to about £10, but insisted on charging for the beer we drank with the meal! Outrageous!! When we complained the senior manager was very rude. Despite our 3 night stay being ruined by 2 days in bed being violently ill, they refused to offer any other discount on the room. It was also very noisy as all the rooms on all floors are around a central open atrium and the floors are marble so you hear every footstep, every suitcase and every chair being moved in the rooms around you. They often leave the external doors open and there are large gaps at the bottom of the bedroom doors, this means the smell of smoke from the street at night can be smelt in the rooms. There is also a Hindu shrine next to the hotel and you can constantly smell the burning jostics. The hotel looks nice but it’s the pits to stay in once you get there. AVOID!!!