2/10 - InsatisfatĆ³rio
29 de jul. de 2025
unprofessional and run down
Hotel and room was nothing like it looked like in the pictures seen when booking. It was super rundown and outdated. We had a large group of people sitting out in the walkway on lawn chairs making a lot of noise that could be slightly muffled through closing the windows, but that would make the room stuffy since there was only a portable fan and ceiling room for cooling. I immediately wanted to check out and after contacting a rep for hotels.com they told me after speaking with the front desk that I they said I should have told them my complaints before check in? The hotel refused to refund me since I had been in the room for more than 15 minutes (while I talked to a rep and booked a different hotel to stay at). After I personally talked to the front desk to ask for a refund because of the condition and deceptive images online again they told me it was policy to not issue refunds after 15min; when I asked where this policy was written he said it wasnāt. He also said he was aware of the people out in the hallways, but āknew themā since he was friends with him I guess that meant it wasnāt a problem. He tried to keep arguing with me that none of the issues with the property were a big deal. Overall unprofessional staff and lackluster hotel that I would suggest not booking. The only appeal here is it being close to the water and other tourists spots. Pros donāt outweigh the cons especially for the price.
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Viagem de 1 diƔria
AvaliaĆ§Ć£o de hĆ³spede verificada da Hoteis.com
