4/10
There are 6 villas on the property. It is a nice property, nice 2 bedroom cottage. The on-site manager is helpful, but only speaks Spanish. The main problem is that our unit has a huge bug infestation, including cockroaches. Bugs are to be expected in CR, but not like this and this was by far the worst experience. Property was clearly not well cleaned and looked after. When we complained they just came with a can of bug spray, which wouldn't work and which wasn't possible with kids in the house. They moved us, but the new unit also had bugs. The worst part was that the ownership simply doesn't respond to emails or communication, and the property manager says he can't do anything unless they respond, and apparently they don't respond to him either. They also didn't respond to hotels.com. So nice house in theory, but horrible customer service and bugs.
Gennady
Viagem em família de 2 diárias