From the outside, looked very hole in the wall, but looks can be deceiving. Staff was very professional, friendly & welcoming (we ended up arriving around 1030p). Room on 2nd floor, not bad of a walk up the stairs. Room, so nice & spacious. Comfortable king size bed & little sofa with plenty of space to move & have your stuff! Did not feel cramped at all. Microwave, mini fridge & coffee maker. Bathroom area, awesome, it actually had an exhaust vent, which I feel is rare for hotels now. Definitely returning. We come yearly to Lake Geneva,& it’s rare to find an affordable spot to stay in. This will be our yearly hotel.