2/10 - Insatisfatório
23 de jul. de 2025
Disaster at the Coutyard Marriot at Myrtle
To Whom It May Concern,
I recently completed a 3-night (Room 906 from July 19, 2025 thru July 22, 2025) stay at your property, and I feel it’s important to share the discomfort and disappointment I experienced during my visit.
First and foremost, the mattress in our room was extremely soft to the point of being uncomfortable. When I inquired about the possibility of a pillow-top or alternative for added support, I was told none were available. As a result, restful sleep was nearly impossible throughout our stay.
Additionally, housekeeping service was lacking. Our room was only cleaned once during the entire visit, and that visit consisted solely of delivering extra towels—no other cleaning was performed.
To make matters worse, the front desk experience at check-in was anything but welcoming. The staff member seemed rushed, irritated, and frankly rude. As a guest, it was upsetting to be met with that kind of energy after a long day of travel.
I did share these concerns at checkout with the woman at the desk, who assured me that a manager would be in touch. Unfortunately, we never received a follow-up call, which only further reflects the lack of attention to guest care.
I sincerely hope you take this feedback seriously. No guest should have to endure this level of discomfort and neglect. A little courtesy, communication, and attention to comfort can go a long way in making a stay memorable for the right reasons.
Sincerely,
Daisy Bolden
14018 Laurel Trace Drive, Charlotte, NC
Daisy
Daisy, viagem em família de 3 diárias
Avaliação de hóspede verificada da Hoteis.com
