The room was basic and "cold" but clean, other than the TV remote and the shower head (why do hotels always let themselves down with this!)
The air con was good.
Couldn't find the water station, but not the end off the world.
Breakfast was really nice, but should be at £17.50.
The pool area could do with a refresh: the floors around the hot beds were yellowed and the cushions on the other beds have seen better days. The wood in the (small) sauna was so worn and rotten that it was off putting. The outdoor part was a hot tub in what looked like someone's garden.
The receptionist on check-in was very welcoming and helpful.
The facial I had was lovely and the lady who did it was friendly and also welcoming. The rooms in the spa area was so calming.
We had a discrepancy with our bill for dinner and it just became awkward so I left without sorting it out in the end. Why they were so quick not to believe me is odd, given I'd spent hundreds of pounds on the stay, treatments, and dinner. So I obviously wasn't penny pinching!
Overall, I left feeling disappointed.
I wouldn't stay there again, but I'd go back for a treatment if I was ever in the area.