Friendly, helpful staff, let down by a tired building in need of an upgrade.
For our 3-night, joint birthday trip, we booked a Club Room and were originally placed on the Lower Ground floor. It was really small, with very little daylight.
A helpful member of staff on reception managed to find us an alternative (Room 708) on the top floor, which was slightly larger, but with a tiny bathroom. The bedroom and bathroom were tired and in need of a refurbishment. Eg the bed head was frayed, the holder for the shower head did not work properly and the digital lock on the safe failed, needing a maintenance guy to come and open it with a key.
On our last evening we returned to the hotel at 10pm and decided on a drink in the bar. There was no white or red wine stocked and the bar tender was of little help. Not her fault, but a result of poor management and training.
We booked the hotel because of its location - which is very good for Hyde Park and the Underground - and its history. It was billed as a 4* - we have stayed in plenty of 3*, 4* and 5* hotels, but the Grand Royal Hyde Park is nowhere near a 4*, I’m afraid.
Owners: invest in your hotel!