Subject: Complaint Regarding Recent Stay -Dr Kan…
Dear Hotel Management,
I am writing to express my profound disappointment with my recent two-night stay at your hotel from 25th July to 27th July. Given the significant amount paid for the accommodation, I expected a level of service and comfort that was unfortunately not provided.
My primary concerns are as follows:
Disproportionate Pricing: I paid approximately £315 for a two-night stay, which appears to be considerably higher than what friends have paid for similar room types at your establishment, even for bookings made at short notice. This pricing discrepancy feels unfair and unjustified given the issues encountered.
Non-Functional Lift and Lack of Notification: Upon arrival, I was assigned a room on the sixth floor. To my dismay, the lift was out of service for maintenance, and I was not informed of this crucial fact prior to my arrival or during check-in. Ascending and descending six flights of stairs, especially with luggage, was extremely difficult and inconvenient. As a reputable hotel, it is unprofessional not to notify guests of such significant disruptions or to offer alternative arrangements or a discount. I was simply told no other rooms were available, which I find hard to believe given the size of your establishment.
Substandard Breakfast Experience: The breakfast offered was very limited in options, and the quality of the juices (specifically the orange juice) was exceptionally poor, tasting diluted a