I stayed at this hotel from Friday to Saturday, and unfortunately it was one of the worst experiences I’ve ever had. The moment we walked into the room, the smell of humidity was overwhelming to the point that I could barely breathe. Still, I decided not to say anything and stay the night since it was only for one night and we were visiting St. Augustine.
What truly caught my husband’s and my attention was how badly the beds were made. When I lifted the blanket, we realized the sheets had not been changed. The sheets were dirty, used, and stained with makeup. It was already 11 p.m. I went to the front desk, where there was a very sweet elderly lady, probably around eighty years old, who could barely walk. I politely asked her for two sets of sheets and blankets so we could at least make the beds ourselves. She came back with two sheets. There were no blankets available, so we had to spend the night uncovered. Breakfast was included, but I was so disgusted by the overall conditions that I didn’t even want to walk through the breakfast area. I know the hotel management will likely reply with the usual, “We’re so sorry to hear about your experience,” but apologies are simply not enough. You have all my information — I expect to be refunded for the more than $300 I paid for this stay. No guest should ever have to experience conditions like these.