6/10 - Bom
2 de set. de 2025
Pool Needs Work
So the room was great and the hotel looked nice until we got to the pool. The pool was the entire reason we choose to stay here. First thing was no pool towels. Not a big deal at first but it snowballed quick when we got into the very cold pool. The pool was so cold that after five minutes we were done and other kids were crying that it was too cold. My wife called for towel and we waited 5 minutes. Nothing. Another guest called and we waited another 5 minutes with cold kids and no towels. The hot tub was out of order, fountains not working in pool, multiple lights strobing above pool that need maintenance, and again the pool was too cold to enjoy. The hotel claims the pool is room temperature. I teach HVAC!! That was not room temperature. At checkout I explained my displeasure with the pool and towel wait. I was told "maintenance is out of our control." Umm maintenance works for the hotel so it's in your control. I've stayed at The Sagamore, Eden Resort, The Grand Estonian, Stonewall Resort all this year. I was shocked at the response I got from this hotel. Your can decorate as an upscale property all you want but it's really how you treat your guests needs that make you upscale. DO BETTER GW.
Jason
Jason, viagem em família de 1 diária
Avaliação de hóspede verificada da Hoteis.com
