2/10 - Insatisfatório
3 de fev. de 2026
This was one of the worst hotel experiences I have ever had.
When we arrived, there were people outside who appeared to be using drugs, which immediately made us feel unsafe. The building itself smelled strongly of chemicals and smoke. When we entered our room, the odor was even worse. It reeked of cigarette smoke mixed with harsh cleaning products, despite the property claiming to be non-smoking.
The room was dirty and poorly maintained, with visible stains on the couch and bed. It looked nothing like the photos on the listing. The property was clearly misrepresented.
The smell was so strong that it gave me an immediate headache, and my clothes and hair smelled terrible after being inside for only a short time. My family and I could not stay there for health and safety reasons.
When I asked for a refund, the front desk said I had to go through Hotels.com. Hotels.com was unhelpful, and the hotel refused responsibility, claiming the stay was non-refundable, even though the room was uninhabitable.
On top of that, we were forced to check in through another website and sign a separate contract and pay extra fees that were not clearly disclosed when booking.
This place is dirty, misleading, and poorly managed. Do not trust the photos or description. Save your money and stay somewhere else.
Michelle
Michelle, viagem em família de 2 diárias
Avaliação de hóspede verificada da Hoteis.com
