My wife and I had stayed at the Brit Hotel a few times, the last being 6 years ago.
We had booked our room in June, in good time for our visit on the 18th September. My wife is disabled, and I notified the hotel at the time of booking, that she was a wheelchair user, and that we would need an accessible room. We didn’t revive a reply. It was only a couple of days before we were due to arrive did I realise that I hadn’t received confirmation that we would have a suitable room, I therefore messaged the hotel twice using their online form, asking if our room was accessible, with a suitable walk in shower.
Again, no reply.
After an 8 hour drive, we arrived at the hotel and on checking in,we were handed the key to room 202, but before going to the room, i asked if could book a table in the restaurant. We were told that the restaurant was full and they couldn’t find us a table at all.
Annoyed, we proceeded to our room, which was quite dingy, with a separate toilet, the door of which could only be opened at 45⁰, as it caught on the handle of the making it difficult to get into. The bathroom had a bath with a shower over, which meant that my wife was unable to have a shower.
The only good things about the hotel, were a comfortable bed, although only one pillow each was provided, and it’s close proximity to the Ferry Port.
This claims to be 3 Star, but added to everything else, not even tea and coffee making facilities.
I wouldn’t award 2 Stars, and certainly won’t be staying there a