Please realize this is a budget hotel, not Swissotel. That said, with that out of the way, it’s perfectly serviceable if you have realistic expectations. Upon arrival I hadn’t received the mail with the codes for access to the building and room, obviously because I ordered a couple of hours in advance and not, say, 40. Glaeza at customer service was very helpful, though, and I soon got the info I needed. The next day the access code for the main entrance had unexpectedly changed, and I couldn’t get in. This time Maryem at customer service sorted the problem out in no-time. The room itself has a rather hard bed, but I slept well nevertheless, and the sheets and linens were clean. The curtains have seen some obvious use, but blocked the daylight just fine. The mains outlets are few, and the switches illogically laid out, but no deal breaker. And the street is noisy, with loud talking late at night, as the hotel is situated downtown. The bathroom was actually impeccably cleaned, and I had no issues with it. I would come back, especially considering the horrendously priced competition.