Staff was kind, hotel was quiet and clean. Hot tub view was perfect. The Bistro service was not good at all, unfortunately with that view and the delicious food, we went twice and both servants were not nice. We booked specific table the night before and when we went to have brunch, it was full with other people. I mentioned that and the servant just said choose any other table that you like. I expect to hear that they are sorry that this happened and will be more nice. Even when we wanted to pay he left the machine and disappear, to the point that we could not wait more and left without even anybody say buy to us. It was weird that they mentioned that as the best Bistro in Banff, which could be if they would have better staff.