We arrived to a free room upgrade—yay! But as a disabled guest, stairs with no lift felt more like a surprise obstacle course. Still, we made it.
Parking: easy. Heating: effective (once we played “find the radiator valve”). Pillows: minimal—one each & a lonely spare. Tea/coffee facilities were promising, especially the Nespresso machine… until we discovered its water tank had gone full biology experiment. We handed it in at checkout, hoping to save the next guest from a mouldy morning brew. Receptionist looked disappointed but offered no coffee, no apology, no caffeine-based comfort.
The bath? No anti-slip mat. If you’re second in & it’s already wet, prepare for a slippery thrill ride. It felt like it might collapse under me— I’m 5'4", size 12! The shower pulsed like it was trying to send Morse code. Very odd.
No plug sockets near the bed, which is more than inconvenient when you need to plug in medical equipment overnight.
Cleanliness was mostly good, but cobwebs lit up like Christmas when the lights came on. Poolside showers were cold, hard to adjust, & one door wouldn’t close. Lockers? Not enough locks. Trust issues activated.
We were on a room-only basis, so sadly can’t comment on the food—though the menu looked tempting enough to regret missing out!
Reception on arrival was... not warm. No smile, no info, just a laser focus on taking card details. Definitely not a graduate of charm school.
Despite the flaws, the price makes it a stay we’d consider again.