My husband and I stayed at Dublin One for the Vikings vs Steelers football game, Sept. 28, checking out on Sept. 29. We’re American and flew in from Manchester UK from visiting family. Upon arriving, we were greeted by Aine who was surrounded by mounds of luggage from other visitors also there for the game. Aine was so professional and kind. I booked the wrong room type, and Aine kindly changed it to the room I meant to book. This worked out perfectly as the room was ready and we were able to drop off our luggage in the room, which was one less piece of luggage for Aine and her staff to carry to rooms. We left the next morning to catch our flight back to Manchester, after arriving back, my husband realized he left his wallet at Dublin One. I called immediately and fortunately Aine answered the phone and she remembered us. I explained what happened and gave her my contact info. Fortunately and miraculously Aine found the wallet!!! Aine ensured she would mail/post it to us to our next destination. The wallet arrived at our next destination and I contacted Aine to let her know. Never before have we experienced the above and beyond service that Aine performed! She is an essential and exceptional professional of Dublin One! Without Aine, our trip to Dublin would have been disastrous. Many thanks again to you Aine!! When we travel to Dublin again, we’ll be sure to at least have a glass of wine! Best to you always! Thanks Dublin One!!