First impression was underwhelming. For the price paid, the lobby was small and poorly appointed (couch, but no end tables, so if you're waiting for someone, you have to place your coffee on the floor) front desk staff were professional, personable and polite, the Manager seemed inexperienced and overwhelmed when we approached her with our concerns. She was ineffective at conveying care and concern. Only one elevator to serve 8 floors during peak season. All guests were very vocal about the extremely long waits for the elevator with all their gear. Elevator is improperly programmed, so calling the elevator from the lobby has you going on a milk run down to P4, and calling the elevator from the 6th floor has you collecting people from the 8th. Felt sorry for the folks in robes and slippers shoulder to shoulder with chilly folks coming off the hill with snow on their boots. Hot tub was under temperature with an abundance of revolting scum indicating unbalanced water. The spa serves as a hallway to the pool, so I could hear screaming children during my massage. No on site restaurant. One gym at their sister property was undersized to serve two hotels. Seemed like an after thought, with 3 pieces of cardio equipment, dumbells with missing weights in the sequence, and 10 sq ft of space to do your work. Bolt missing in bench made it unsafe to use, and Frank Sinatra playing was awful gym ambience. Robes were so small that it was tight on my 5ft frame and my husband couldn't use it.