6/10 - Bom
28 de jul. de 2025
My experience from a wheelchair user
The hotel was clean. The breakfast bar was very good with plenty of choices for both hot & cold food. The staff was friendly and accommodating. The beds were comfortable. The door had peep holes for both people standing as well as a lower one for wheelchair users. There was plenty of space for me to maneuver my wheelchair everywhere. The bathroom was very accessible both in space as well as plenty of grab bars both next to the toilet and in the shower. There was a bench mounted to the tub and a adjustable shower wand in the tub. All was very impressive.
Now for my only complaint. I booked this hotel, in part, for the pool & hot tub. On the website was advertised pool lifts for both the pool & hot tub. Being that I am a wheelchair user, I rely on these devices. When I got there, neither lift worked. It appeared they haven't been working for some time. The mechanical comonents were rusted. Even if they had been working, they did not look safe. We were told, well, I dont know why they aren't working. We can put in a work order. In the meantime, I wasnt able to use the pool or hot tub on our family vacation.
This is unacceptable. These lifts should be made to be maintained and inspected yearly just like elevators for people like myself coming there expecting to use them. Sadly, this isnt the first time this exact thing has happened. Do better about this County Inn.
Amanda
Amanda, viagem em família de 3 diárias
Avaliação de hóspede verificada da Hoteis.com
