Pacifica has the look of a great resortābut the reality is lazy service, poor management, and a long list of guest frustrations. Weāve stayed at many top-tier resorts, and this was by far the most disappointing.
The short version: We arrived hopeful. Weāre leaving irritated. Pacifica has the potential to be exceptional, but based on our stay, itās not even trying.
Hereās why:
1. Communication Breakdown
I asked to be contacted by email. They ignored that and tried calling our room and wandering the resort looking for us. How theyād recognise us is unclearāmaybe psychic concierge is a new amenity?
2. Windy Pool, No Fix
On arrival, we tried to relax by the pool but were told the umbrellas had to come down due to wind. No problemāexcept the windbreak panels that should protect the pool area have been missing for months, as confirmed by guest Instagram posts. Management seems uninterested in fixing this.
3. $31 Coconut, No Warning
My wife ordered a plain coconut. Staff said thereād be a small charge. That āsmallā charge turned out to be $31. Absurd. We also got chased down by phone for not āclosing outā the billāsomething no one mentioned at the time.
4. Manager Promises, Then Ghosts
We raised the coconut issue with a manager, Jorge. He promised to meet us that evening at the restaurant. He never showed, never followed up. Not even a message. For a place claiming to offer high-end service, this is bush-league.
5. Public Toilet Disaster
The menās room near Pescados Sushi Bar