I hate leaving a bad review when the staff was so friendly—but this experience was bad enough that I feel I have to.
We were initially assigned a room that was extremely dated and had a hot tub right in the sleeping area. Unfortunately, everything was covered in dust, the carpeting was dirty, and the bathroom had stains everywhere—even long strands of hair in the shower. I wouldn’t stay in that room under any circumstances.
We went back to the lobby and requested a room change. Thankfully, since it was the low season, we were able to get a new room right away. The second room was in the updated section of the hotel, and while the décor was nicer, it still wasn’t properly cleaned. The baseboards were dusty, and the coffee machine was appalling.
Since we were only staying one night, we made it work—but it was disappointing. I would have given this hotel negative stars if I could. That said, the staff was friendly and apologetic, and the location is great. Unfortunately, I won’t be staying here again.