Great property, especially for families with kids. The kids club is absolutely amazing. Probably the best one we have ever experienced. Food was very good with the Exec Chef seen on the floor regularly inspecting food areas, even in the kids club restaurant. However throughout the property, many things are broken. Tennis courts have seen better days, ice room broken in wellness area, loads of arcade games broken, kids club xbox controllers broken, pottery room kiln broken, fashion room printer broken, soft play trampolines broken, etc. So many areas have items broken which either show it was the end of the season or simply poor maintenance.
We didn't let any of this spoil our stay though, we had a great time here and would like to return.
One thing I didn't appreciate however was the lack of marine awareness of staff. Every day, staff on the pier simply throw all kinds of food down from the pier into the water to entertain guests to see loads of fish. Pizza's, Fries, Burgers, etc. you name it, it was all thrown into the water and only empty plates were returned to the kitchens. I have the name of the person seen doing this, however it would be wrong to single him out as most staff on the pier carry out this practice.