We were given a room at the far end of the building that was in poor condition. The chair was stained with black, the television stand was damaged, the door did not close properly, and the sheets had holes. I have photographs of the room. We subsequently requested a new room, as we had paid a significant amount for our anniversary. The new room wasn’t better and nothing liked advertised, it was still unsatisfactory. The pool was dirty with debris floating around and murky water. Approximately 60-70% of the chairs were broken, and there were no towels available. One evening, we requested cleaning, as the staff did not visit daily. We only wanted new towels, but the staff informed us that they had no one to bring them to us because all their cleaners had left for the day. So we had to go get them that wasn’t a big deal but when We were preparing to go out for dinner when we saw two different cleaners cleaning rooms, which contradicted their previous statement.