Everything. I chose this hotel, which looked clean and had a pool, restaurant, and full bar, to fly in the night before a cruise. Nothing in the communications from hotels.com or the hotel itself indicated that there had a been a fire, the hotel was under renovation, the pool closed at 6 pm, and the restaurant and bar were closed. In fact, I got an email from the Days Inn while I was flying in reminding me of the restaurant and bar - several hours before I arrived. I was terribly disappointed. The neighborhood did not feel safe, I was afraid to stand outside my door. For food the staff suggested I cross a busy highway at night to a chicken place. The room was dirty, the bottom of the tub was black (cleaned but nevertheless black). The refrigerator was missing all the crosspieces on the door. The lamps were corroded and the light switches did not all work. There were stains on the bathroom floor. Although the staff were nice, I would rate this the WORST hotel I have ever booked through hotels.com, and I would like at least a partial refund. And although I know the shuttle to the port was an outside contracted service, the driver should be fired - he was rude to all the guests, and berated an older man using a walker - even calling him "stupid" - and the rest of us were quite upset. This was a bad experience. I look at the picture shown here and laugh - this was worse than a Super 8 or Motel 6.