Overall, the staff was polite and the hotel was very clean. However, there are several issues that potential guests should be aware of.
Room Downgrade & Logistics: We booked 4 nights and paid in advance via Hotels.com. A few days before arrival, we were told our original room wasn't available for the first night. We were forced to stay in an inferior room and move the next day. Even worse, on the day we moved, we had to check out by 11:00 AM but couldn't access the new room until 2:00 PM, leaving us without a room for a midday rest.
Serious Privacy Concern (Spa): As compensation for the room mix-up, the hotel offered us free access to the spa (which usually carries a fee). We booked a private slot at 6:00 PM and were told the area was reserved exclusively for us. Naturally, we felt comfortable undressing. After 30 minutes, we discovered a security camera that no one had mentioned. When we asked, they claimed it was "only for security," but we felt our privacy was completely violated.
Room Layout: In the second room we moved to, the sink was located inside the main room rather than in the bathroom, which was quite inconvenient.
Amenities & Breakfast: Our booking included a bottle of wine, but we only received it after we complained. Additionally, breakfast only includes basic filter/carafe coffee. If you want a cappuccino or any espresso-based drink, you are required to pay extra.
Bottom line: While the hotel is clean, the logistical hassle and the lack of transparency re