I give it average at best.
We have stayed at Town and Country at least five times. My son lives nearby. The staff is great, Michael at the lounge and restaurant knows us by name, and he's excellent at his job. The reason I gave an average review is for a few recurring incidents.
The first night visiting we go to the lounge and Chloe, bartender, server, cashier, and phone receptionist was overwhelmed. The lights were not working properly. The draft beers were not working or available. Small things, but disappointing when you want to relax. We left after 45 minutes after waiting and not getting our pizza. (the food at trotters has always been great!) Not her fault. She was working her butt off.
Also, the ice machine was out of service on the second floor. As it was last time we stayed.
The front staff did their job. They seemed bored, but adequately welcoming.
Maybe, these days we are asking too much?
The point is they maybe they were understaffed. We pay a premium to stay there. We are seriously considering going elsewhere our next trip.
Terry Blackwelder
Asheville NC