Staff service was extremely poor and unprofessional. Our booking clearly included breakfast, scheduled from 6:00 AM to 9:00 AM, but this service was essentially not provided.
My wife went to the breakfast area around 7:30 AM and found no food available and no staff present. I was caring for our two young children at that time. When I went myself around 8:00 AM, the situation was the same—no breakfast, no staff, and no explanation. After waiting, someone eventually appeared and brought out only scrambled eggs, which was completely inadequate and unacceptable.
To make matters worse, the coffee machine was placed inside the restroom, which is highly unhygienic and shocking for a hotel environment. When this was raised, staff appeared to have no awareness or concern about basic hygiene standards.
This experience was very frustrating for a family traveling with children. We paid for a service that was not delivered, and the overall professionalism and hygiene standards were far below acceptable levels. I would not recommend this hotel.