2/10 - Insatisfatório
22 de set. de 2025
When we got to the hotel, it was late - about 10:30pm. The lady working had to show me the room before we could check in - seemed odd - I asked multiple times why and she just kept telling me there was no problem - wrong, big problem - the a/c was leaking and the carpet was sopping wet. A/C was off so the room was hot - if we turned it on, the a/c would just keep leaking. The room smelled so strongly of bleach you could barely breathe. Refused to help me cancel our room or contact Hotels.com to explain why we decided not to stay and make sure we got a refund. Nowhere else in town to stay due to other things going on in the area so we had to drive 2.5 hours home at 11:30pm. Hotel was dirty, staff seemed very sketchy and she kept telling me she was talking to "her team" but would not explain what that meant. Parking lot was FULL of Amazon trucks - the whole thing was weired and seemed very shady. Would never recommend.
Jennifer
Jennifer, viagem de 1 diária
Avaliação de hóspede verificada da Hoteis.com