2/10 - Insatisfatório
19 de dez. de 2025
Dirt on the floor, stains on the bed, corners don’t look like they have been vacuumed ever, smoke alarm did not even have the battery in it. But most of all we met the rudest woman we have ever met in customer service last night. Whenever I went to the counter and told her my concerns less than 20 minutes after being there, she immediately said well that can’t be us because we bleach everything. To which I replied well it is and is there any other rooms that we can get?. She ended up giving me another room but said I’m going to have to come up there and check this out myself.
When she arrived at the room, she looked at my wife and said let me see the supposed concerns. To which my wife replied, OK and showed her the stain which she said that she could not see, but we have pictures of, then we showed her another stain, which was red on the bed frame itself, and she said it was bleach. I have never seen red bleach in my whole entire life. But whatever. Showed her the floor and the dirt on the floor, so she commits to rubbing her foot on the floor and saying that’s coming right up that was not us. And then I told her about the smoke alarm and she said well people must be smoking in this room and we did not know it. They do that. She said she usually has to take a picture for her manager to show them, but there is no problems but she hopes we enjoy the next room.
So we get up to the new room and it is much better except for the cockroach in the bathroom.
Zach
Zach, viagem em família de 1 diária
Avaliação de hóspede verificada da Hoteis.com
