Hampton Inn & Suites Houston - Westchase

Be alert, not a safe place, your car may get broken windows if you park your car in this hotel parking lot. Last weekend, we slept in this hotel, 6 cars had broken windows and were broke in. No one in the hotel is going to take care of this. We are one of these six cars owner, no one informed us until we went to get our car, one worker works in the hotel told us that this is not the first time customer’s cars got broke in. The front desk worker even don’t let us to talk to the manager through the phone, we wait about 20 hours for the manager come back, but the manager only tell us to call our car insurance, this is not the safe area, the hotel is not respond any thing about it. The hotel won’t tell you the hotel area is not safe when you check in, you have take the risk if you want sleep in this hotel, just be aware.

Very good, breakfast was ok. Items were not well stocked, had to wait a bit for some. Pool was good however the hot tub was not working. Room cleaning was a bit late on Sunday as we had already return back to room when they wanted to clean room.

Hotel was nice, staff was very friendly, breakfast was good and location was near HBU. We will definitely be back.

The staff was very friendly and attentive. The room was very clean and rather spacious! The only complaint is the lack of pillows on the bed, we always bring one of our own but use the hotel pillows as extra, however the pillows provided were very small and it made for an uncomfortable night's rest. The location was not bad at all either.

Horrible Customer Service. But the facility, room and cleanliness were all on point.