This is our 3rd stay at Hotel Ste Anne, so it's hard to have to write such a poor review...
Something changed, in the last few years. Service is poor, cleanliness is acceptable, but by no means at the level it once was... the AC smelled like mould in our first room and the shower was clogged in the second, with lights not functioning in both rooms and a bathtub drain failure within hours of arrival which put it out of service for the full 4 days (despite promises of a quick fix). Only one member of the staff made even half an effort, but it was too little too late. And what kind of hotel only takes reauests for a late checkout the morning of your departure? Doesn't that eliminate the entire point of not having to pack the night before or worry about waking up early? Their excuse was that there were too many check-ins coming in and they needed to clean the room. If you can't prioritize a cleaning schedule to save late-checkout rooms for last on the cleaning schedule, maybe there's a problem with your organization.
But by far, the bathtub was the biggest issue. They had 4 days to fix it, promised it would be done by the second night, and despite knowing that the request for a tub was due to health concerns, didn't bother lifting a finger to attempt to help.
It will, sadly, be our last stay at Ste Anne or their sister property... you guys have got to clean your act up.
Attached photos are of the shower before we asked for it to be cleaned to attempt to fix water pressure.