Want to talk with a person at the counter? Try a person at the kiosk on the monitor.
Bathtub drain was not glued or caulked. Went to open the drain cover and inside the drain was grimy and black.
The room smelled bad at check in. The next morning, the room attendant used a lot of Pine Sol and it was burning my lungs.
On the receipt was the time for "breakfast." It read 7am-11am "Grab-n-go breakfast." 😳 Never heard of that before. Found out it is just coffee, tea, granola bar, and 3-pak store brand donut gems. 😳😳 On Hotels.com booking it said that breakfast was provided. After I booked the room, it read continental breakfast was provided. Then, on my receipt at the hotel it was Grab-n-go.
It struck me odd that there was a room service menu in the room. Room service? They're giving a granola bar and coffee. Where are they making your food for room service?
Not a good experience. I told the guy in the TV at the kiosk that we were very displeased and that we would not be staying our second night. He didn't seem apologetic or even try to keep our business. I'm guessing they're getting used to disappointing people. Unfortunate.